We hate it when this happens: A computer virus is attached to a gadget (Insignia Digital Frame) during the manufacturing process; the item is sold throughout America in one of the biggest retailers available (Best Buy), and then, after the big holiday season, it's found that many of them will trigger a crash-happy Trojan in Windows-based computers when they're connected via USB. Not great.
Insignia released a statement on January 19th, oddly labeling the virus on their 10.4" frame (model number NS-DPF10A), as an 'older virus . . . easily identified' by some of the latest versions of popular anti-virus software such as Norton, McAfee or Trend Micro. This statement seemed to encourage consumers to keep their frame since the anti-virus software would supposedly catch their own mistake. Thankfully, the company did the right thing and has now discontinued the model, pulling it from the major stores, including Best Buy. This is the only model from the Insignia line to include this virus, according to the manufacturer.
If you were one of the people who bought this digital frame, you can call Insignia's customer care line at 1-877-467-4289.
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